Shipping policy
Shipping Rates
Standard delivery (1-3 Business days*): $15.00
Free delivery: spend $150.00+ to receive free shipping on your order.
Australian orders only
*Please Note:
- Delivery outside of metro area may be longer and more costly.
- If the order contains Large items and or Hazardous goods, the delivery time and shipping cost will increase as these items have to go via a courier service.
- Orders containing Large items and Hazardous goods may not receive free freight on their order, depending on the location.
*Note, freight is based on your postcode from Sydney (2037). Some major cities and regional areas will have a longer wait time and cost. These costs cannot be determined at time of checkout, therefore the standard freight will be charged. Any additional costs will be emailed to you.
Sydney, Melbourne & Brisbane CBD : 1-3 business days
Adelaide CBD: 2-3 business days
Perth CBD: up to 10 business days
Hobart CBD: up to 10 business days
Alice Springs & Darwin: up to 10 business days
http://www.aramex.com.au/
Pickup
We offer a pickup option at checkout from our Sydney location.
Please ensure you have been sent a confirmation of your order and notice that the order is ready for collection prior to coming instore. Please check our Store locations page for opening hours.
If you wish to pickup from our Melbourne location, either list this information in the notes of your order. Once we have confirmed that all stock is available, we will advise that the pickup can be made from this store instead. Alternatively, please contact the Melbourne store directly to arrange your pickup order.
International Delivery
The charge is based on the standard Australia Post service to New Zealand, approx. 4-14 business days. If you would like your order faster, we can quote prices from FedEx or DHL. If your order contains hazardous items, you will be advised that these have been removed or your order cancelled completely.
The recipient is responsible for all customs fees, including duty and taxes and additional border fees.
Large Items & Hazardous Goods
Items deemed as ‘Hazardous goods’ and or ‘Large items’ may incur an additional charge. These charges are calculated on an individual basis and will vary depending on the size and distance. You will be contacted about any extra charges once your order has been received. Please note - you will automatically be charged the standard shipping cost, staff will contact you via email if any additional charges are incurred.
All hazardous goods must be shipped with a courier.
* Hazardous Goods under 10mL can be sent via express post.
HAZARDOUS ITEMS cannot be shipped internationally, regardless of size.
Delivery Carriers
We use different delivery carriers, dependant on the job at hand. This means that the risk of loss and title for items purchased at Scotty’s Make-up & Beauty pass to you upon our delivery to the carrier.
Australia Post Express Post Service (Standard delivery)
Aramex Couriers (formally Fastway)
FedEx (International orders only)
DHL (International orders only)
Australia Post International Standard (International orders only)
Delivery Address
Please double check that your shipping address is listed correctly before submitting your order. If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.
PO Boxes & Parcel Lockers can only be used with items being sent via Australia Post. If your order is large or contains hazardous items, we cannot ship with Australia Post, and will require a physical address.
Order Dispatch
Orders will be processed and sent within 2 days of the order being received.
Orders received on weekends and public holidays will be processed next business day following.
*Please note, you may be emailed regarding your order and product, this may delay the shipment being processed.
We also close for 2 weeks over the Christmas & New Year period, all orders will be posted up until our closure date; any orders placed during our closure will be posted once we reopen.